Recover your master password

SafePassword does not store the master password on the server to ensure the security of users' encrypted data. Therefore, if you forget your master password, you will not be able to access your stored data, and even the administrator cannot recover your password. However, to prepare for possible password loss, you can set up a master password recovery process in advance.

When registering the master password for the first time, three recovery options are provided.

Save recovery key when creating master password

• "Send the recovery key to email address" – The master password recovery key will be sent to the email address linked to your logged-in account. If you keep the email with the recovery key (PEM), you can reset your master password later. Even if you change your PC or do not save the key separately, you can retrieve it from your email inbox. Security Level: Moderate

• "Save the recovery key to local machine" – The master password recovery key will be stored on your personal PC. You can securely keep it on your current PC or in a designated location of your choice. Security Level: High

• "Do Not Use the recovery key" – The master password recovery key will not be used. Security Level: Very High

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If you have forgotten your master password, you can set a new password by following these steps:

1

On the SafePassword login screen, click "Find Master Password".

Users who lose their master password should contact their company's administrator to recover their SafePassword password.

Find master password

2

The Master Password Recovery screen will appear, followed by the OTP and PEM attachment screen.

Master Password Recovery Settings Screen

3

If you click the "Reset Master Password" link in the "Sign in" page, the OTP code will be sent to a user who has lost the master password by email.

4

Now, the user checks the OTP code in his/her email sent from the server and enters the OTP code received in the email in the "Maseter Password Recovery" screen.

Authentication code vie email

Enter the OTP code

5

In the PEM attachment field located below the OTP input field on the master password recovery screen, attach the recovery key that was saved after setting the master password during SafePassword registration. If you received the recovery key via email, check your email inbox.

Attach the PEM (recovery key) file got when you registered the account.

6

If both OTP and PEM have been applied and your identity has been verified, you can re-register and use a new master password on the "Master password recovery" screen.

Reset your master password

You can now log in to your SafePassword with your new master password.