Notes on Administrator Actions
This section explains precautions for handling shared passwords that arise due to reasons such as resignation or leave of absence of users within an organization in relation to SafePassword.
The SafePassword service is managed by JiranSoft, and the subscribed company's administrator manages the permissions for their users of the corresponding company.
If a SafePassword user loses the master password, they cannot recover it on their own. Therefore, to resolve this issue, the administrator has to help its user reset his/her previous password and use the new password to be entered by using the recovery key (PEM) gotten when you make the master password in the identity verification process. This process is as follows:
If you forgot a password → Click "Find Master Password" on the SafePassword login screen. → And then you should request your password recovery from your company's SafePassword administrator. → The administrator clicks "Reset Master Password" on the detailed view screen of the user in the SafePassword administrator console to send the user an OTP via email. → The user enters the OTP code received by email into the OTP field on the 'Master Password Recovery' screen. → In the PEM input field below, find the recovery key received when signing up for SafePassword and upload it. After completing this process, a screen will appear where you can enter a new master password and create a new password.
A detailed explanation of the above process can be found at the link below.
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